Our Top 5 Most Frequently Asked Questions
Our Top 5 Most Frequently Asked Questions
Customizing socks can present various creative challenges, leading to numerous questions from our customers. Common inquiries range from the choice between stripes or solid colors to concerns about logo placement. For those seeking expert advice, you can find more information on our website.
In our commitment to ensuring a seamless sock shopping experience, we have compiled answers to some of the most frequently asked questions regarding our custom socks.
1. When will I receive my order?
Typically, our standard shipment timeframe is 7-10 business days post-approval of the sock design, excluding the shipping duration. Orders are dispatched via UPS or FedEx, although we may occasionally opt for other carriers based on necessity. For urgent requests, we offer rush orders that can ship within 5 business days after design approval for a one-time fee of $100.00. Please note that processes begin only after all artwork is submitted and approved.
2. Is there a minimum amount I must order?
We maintain flexibility in our stock items, which do not require a minimum order. However, for custom socks, there is a minimum order quantity of 12 pairs in identical colors and sizes. It's worth noting that you can exceed this minimum by ordering any quantity you require—like 21 pairs if that's what suits you.
3. Can you put designs both on the inside and outside of my sock?
Absolutely! The designs showcased on our website serve as inspiration rather than restrictions. Feel free to modify any design using our sock designer to include strips or your custom logo.
4. Do you have specific instructions on how to use the sock designer?
We are in the process of creating a comprehensive tutorial video for our sock designer. Meanwhile, should you have any questions, do not hesitate to reach out to our specialists for assistance; you can contact us at 888-557-xxxx during business hours, Monday to Friday, from 9 AM to 6 PM EST.
5. Can I have a sample before I place my order?
Yes! We can provide sample custom socks upon request. When ordering a sample, please indicate any specific requirements regarding logo, striping, size, or color preferences. Note that samples, which are derived from overruns of previous orders, come with a $10.00 fee, plus shipping charges.
If you have any additional inquiries, please browse through our FAQ page or reach out to us for further assistance.